Privacy Policy – FanManager

FanManager (“we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our website and services (“Platform”).

By using FanManager, you agree to the practices described below.

1. Information We Collect

We collect personal and sensitive data to operate, manage, and support our services for approved creators.

This includes:

Full legal name
Date of birth
Email address
Phone number (optional, for SMS notifications)
Bank account or payout information
Uploaded content (photos, videos, written materials)
Your selected program level (e.g., Beginner Program)
Communication preferences (SMS/email opt-ins)

We may also collect general usage data:

IP address
Browser/device information
Site behavior via cookies and analytics tools

2. How We Use Your Data

Your data is used to:

Verify your identity during the application process
Approve and manage your creator account
Send email and SMS communications based on your preferences
Process and organize content uploads
Manage financial records and payouts
Provide customer support
Improve our platform security and service quality

We do not use your data for advertising or resale purposes.

3. Data Storage and Security

We implement security measures to protect your information, including:

Encrypted storage of IDs and banking data
Secure upload forms and file storage
Limited access based on user role and staff permissions

Only authorized personnel can access sensitive data.

4. Sharing Your Information

We do not sell or rent your personal information.

Your data may only be shared with:

Verified payment platforms to process payouts
ID verification partners for legal compliance
Communication services (e.g., SMS or email systems) under privacy agreements
Authorities, when legally required

5. Communications and Notifications

By using FanManager, you agree to receive necessary communications, such as:

Email updates, onboarding messages, and reminders
SMS alerts (if opted in)
Notifications related to your program and account

You can change your preferences at any time via your Notification Settings page.

Standard SMS fees from your carrier may apply. FanManager is not responsible for any third-party message charges.

6. Financial Data and Payouts

If you receive payouts through our platform:

We store your payout details securely
Records of payouts and earnings may be retained for tax and reporting purposes
Your banking data is not shared with third parties, except our payment processor

7. Cookies and Analytics

Our site may use cookies to:

Keep you logged in
Track general site usage (anonymously)
Improve site performance and user experience

You may disable cookies in your browser settings, but this may affect site functionality.

8. Data Retention

We retain your data:

While your account is active
As long as needed to comply with legal or tax obligations
For fraud prevention and record-keeping purposes

You may request deletion of your data, and we will comply unless prohibited by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access or review the data we hold
Correct inaccurate data
Delete or anonymize your information
Withdraw consent for communication

To make a request, contact us at axel.ebert@hotmail.com.

10. International Transfers

If you use FanManager outside of our hosting country, your data may be transferred internationally. We comply with applicable regulations (such as GDPR) regarding cross-border data handling.

11. Changes to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify you via email or the Platform.

By continuing to use FanManager, you agree to the updated Privacy Policy.

12. Contact Us

For questions about this Privacy Policy or your personal data:

Email: axel.ebert@hotmail.com
Contact Form: www.fanmanager.com/contact

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